VA Business Coaching Blog » internet marketing

What I Learned About Marketing From Sea Turtles!

Jeannine Clontz — Fri, 18 Mar 2011 15:01:56 +0000

I recently watched the plight of newly hatched sea turtles, slowly and methodically making their way to the ocean. They faced all sorts of outside forces that turned hundreds of hatchlings into a mere 30-40 living specimens who actually made it to the ocean.

Once there, they quickly learn how to manage life around their sea-based predators and are even now believed to stay on course and return to their original nesting grounds 30-50 years later, with the use of magnetic fields.

It’s really fascinating to consider that this creature is able to survive such slim odds of making it to the ocean, and then finds itself traveling thousands of miles in a lifetime, based on magnetic maps in their heads.

I’ve found that in marketing my coaching business, or even when I’m helping one of my coaching clients market their own, taking things slowly and methodically is really the most beneficial way of establishing the long-term relationship that leads to good qualified leads and ideal clients for all of us.

While there may be hundreds of other competitors navigating the same marketing waters, what I believe differentiates us, is the consistency and completely mapped out marketing plan that is focused on the right target market for our specific business; a plan that builds rapport, establishes our expertise, and provides prospects and clients with viable, trackable, and profitable solutions to grow their businesses on multiple levels.

I’ve been pleased to see that people are finally realizing that they need to get back on track with their marketing; but still somewhat befuddled that they do it without a marketing plan in place. This makes it extremely difficult to be held accountable to implementing the plan, whether it’s you personally doing the implementation, in-house staff, or virtual professionals.

It’s difficult for you to track your results if you don’t have a clear picture of your marketing initiatives, when they’re being implemented and having something in place to track their results. Even something as simple as asking a prospect, ‘how did you hear about us’, would be helpful, but is usually not consistently requested of a new client.

So I encourage you to be one of those living specimens that makes it through the sea of competitors by creating a simple marketing plan using the latest technologies to improve your consistency and productivity while gaining ideal clients who will be best served by what you have to offer.

Times are tough, the economy is starting to rebound, making now the best time for you to re-invent your approach to marketing your business.

If you would be interested in discussing how we might be able to assist you please feel free to contact us for a complimentary consultation to discover what options are available to bring more qualified leads to your business.

Jeannine Clontz, provides professional business coaching to established and start-up virtual assistants (VA’s). Learn more about Time Management for Virtual Assistants by downloading her FREE report “A Fresh Look at Time Management for Virtual Assistants”, or request her FREE audio CD “What’s Holding Back my Business Success?”, and more by visiting: http://www.VAbizcoach.com ; or contact her at: coach@VAbizcoach.com.

What I Learned About Marketing From Sea Turtles! is a post from: VA Business Coaching Blog

Article Marketing For Business (Part Two)

Jeannine Clontz — Mon, 14 Jun 2010 12:26:06 +0000

To continue our discussion of the advantages of article marketing to promote your business, we look at some immediate benefits.

Carrying your name across the Internet can also give you some excellent reputational benefits. To build your reputation, focus the resource box more on you and less on a target website that you want people to visit. Writing quality articles will help you build your own reputation as someone who knows their subject and through time, helps you establish yourself as an authority on the subject.

When writing your articles be sure to provide information and resources, not an ad for you or your website. No one will be interested in using this type of article. Many unsuccessful article marketers make the mistake of using sub-standard articles and expecting good results.

Your article should always be of good quality. If it isn’t, then you are telling prospective visitors, or customers, that quality is not important to you and that they can expect poor quality information on the target website. Equally, because others will not wish to reprint your article, the reproduction of backlinks that you so badly want, will not happen.

Don’t get carried away with website promotion and Search Engine Optimization (SEO). Remember that your article needs to be of interest to people, not for search engines to browse. You’re looking to have your article picked up and reprinted by real readers so that you can promote yourself, your subject or whatever you’ve included in your resource box.

In short, to make article marketing work for you, you must:

· Make sure your article is related to your target website/market and is relevant.

· Use good quality, well written original articles.

· Make it readable and interesting.

· Be patient. Traffic and backlinks won’t appear overnight.

What prevents you from using article marketing as a part of your overall business marketing plan? Feel free to share your questions or resources by leaving a comment below.

P.S. For more information and resources about Building Relationships and Your List Through Article Marketing join me for an interview with talented long-time VA, Lisa Wells of Coast to Coast Business (www.coast2coastbusiness.com) on June 16 – more here: http://bit.ly/CrHSM

Jeannine Clontz, owner of Accurate Business Services, a VA practice, is an author, writer, speaker and VA Business Coach specializing in providing professional business coaching to established and start-up virtual assistants (VA’s). For her FREE audio CD “What’s Holding Back my Business Success?”, a 2-month trial in her Insider group coachingprogram, or 1-month trial of her coaching club visit: http://www.VAbizcoach.com; or contact her at: coach@VAbizcoach.com.

Article Marketing For Business (Part Two) is a post from: VA Business Coaching Blog

Now Tweeting for Business (Part One)

Jeannine Clontz — Mon, 10 May 2010 20:35:25 +0000

According to research released recently by O2, the mobile phone provider (“Small Businesses are Catching Twitter Bug,” Richard Tyler, The Telegraph, 16 March 2009), almost one in five small businesses now tweet regularly. Although the larger, multinational firms were the first to jump on the Twitter bandwagon, increasing numbers of small to medium sized businesses are taking the plunge.

In many ways Twitter is a more useful tool for mom-and-pop operators than for the big players who have the deep financial pockets and large advertising budgets. Twitter, on the other hand, is free, easy to use and is the newest, most useful tool to increase sales and profits.

Cost savings

Small businesses that use Twitter save on marketing and recruitment costs. A substantial amount can be saved using Twitter instead of traditional marketing methods, an impressive cost reduction from the small business perspective. Having a Twitter account can be more cost-effective for smaller enterprises, and the intimacy of tweets suit their business philosophy and approach better than impersonal, sweeping advertising campaigns.

Spread the word

A crème brulee cart operating in San Francisco grew by word of mouth utilizing Twitter. Within a few months the proprietor had quit his day job to keep up with demand. (“Mom-and-Pop Operators Turn to Social Media,” Claire Cain Miller, New York Times, 23 July 2009) Such a success story illustrates that direct marketing, like Twitter, is a powerful tool for small businesses looking to expand their customer base. Business owners can also tweet about discounts or new products, reeling in new customers and enticing repeat business.

Relationship management

Twitter also helps small business keep in touch with suppliers. Their microblogging tool allows small businesses to connect to other small companies, promoting a sense of community that goes beyond traditional geographical borders.

An antique store in Texas connects with customers in New Jersey and orders supplies from out of town – all through Twitter-based relationships. (“Mom-and-Pop Operators Turn to Social Media”) Twitter has the ability to increase contacts, whether with suppliers, potential customers or support services like accounting and consulting firms.

Next week we look at how Twitter helps small business obtain feedback, stay abreast of their competitors, and differentiate themselves from the crowd. Stay tuned!

Now Tweeting for Business (Part One) is a post from: VA Business Coaching Blog

Subscriber Respect Builds Trust in Email Marketing

Jeannine Clontz — Tue, 27 Apr 2010 20:12:46 +0000

Respecting your current and potential subscribers is important in building trust through your email marketing campaign. How you collect email addresses and what you do with them will establish the level of respect you’ll provide. Most individuals consider their email address as private so what you do with it greatly affects whether you get to build on that trust or ruin it entirely. Subscribers trust those that show the most respect for their privacy. Here are tips to help you give subscribers the highest level of respect.

1. Set High Permission Standards

Never trick people into opting in. Get clear permission to send out everything you want to through your email marketing campaign. This means you should never pre-check opt-in boxes or trick subscribers with intentionally misleading text (i.e. "Do not select this option if you do not want to receive…"). Before people sign up, provide clear information on exactly what they are signing up for. Let them know what type of emails they will be receiving and how often they can expect them. Another level of confirmation is best. Ask new subscribers to confirm their decision to opt in through a second action, like asking them to click on a confirmation link located in your first email.

2. Be Transparent About Your Privacy Policies

Don’t intentionally publish privacy policies in long legal speak, or small print, knowing subscribers are unlikely to read them. Make it simple for them to discover and understand exactly what you intend to use their data for, and establish the proper level of respect. This means writing your privacy policies in simple language and making it easily accessible. If you trust and respect their privacy and if you really are trustworthy, you shouldn’t have anything to hide.

3. Respect Permission to the Highest Degree

Never rent or sell your list to third parties, even if you feel confident it can’t be traced back to you. People set certain expectations when they submit their email addresses to trustworthy email marketers. Subscribers don’t expect marketing messages from new senders or other things they did not explicitly sign up for. They should receive exactly what you told them to expect. In doing so, you will be recognized as a trustworthy provider.

In email marketing, you need to show subscribers exactly why they should trust you; and the amount of respect you give their privacy is a huge part of creating your trustworthiness. Never try to trick them into opting in for anything they don’t expect or fully understand. Value the trust they show for you as they give you their email addresses.

Jeannine Clontz, owner of Accurate Business Services, a VA practice, is an author, writer, speaker and VA Business Coach specializing in providing professional business coaching to established and start-up virtual assistants (VA’s). For her FREE audio CD “What’s Holding Back my Business Success?”, a 2-month trial in her Insider group coachingprogram, or 1-month trial of her coaching club visit: http://www.VAbizcoach.com; or contact her at: coach@VAbizcoach.com.

Subscriber Respect Builds Trust in Email Marketing is a post from: VA Business Coaching Blog

Small Business Marketing on Twitter

Jeannine Clontz — Tue, 20 Apr 2010 12:44:36 +0000

Of all the small business marketing options social media creates, Twitter presents the most challenges in determining its use to help your company grow. Luckily, you don’t have to be a computer expert or a marketing guru to infuse Twitter into your overall promotional strategy.

What Is Twitter?

Twitter is a web-based social networking site that can be utilized to send relatively brief messages (140 characters) to acquaintances, family members, friends, or to the overall worldwide Internet community.

Common Uses

There are numerous application options for Twitter, but mainly its uses include, news, resources, and communications. For example, LA Firefighters employ Twitter to keep the community abreast of potential fires and other emergencies. In addition, news agencies provide up-to-the-minute news updates using Twitter, While companies and public services utilize Twitter more and more, most utilize Twitter to keep family and friends updated on their current activities.

Marketing Your Business On Twitter

A Mass Media Outlet

If you run a business, Twitter can be utilized to publish news and updates about your specific products or business. The biggest overall value involves posting a clickable link to a complete article or press release allowing customers to "discover" the material via Twitter. It’s especially popular for B2Bs looking to build brand awareness and relationships. Proper etiquette is essential to effectively market on Twitter. Overt advertising can alienate followers and usually serves to create bad feelings among potential consumers.

An Internet Bulletin Board

An ideal forum to promote sales or special events, Twitter keeps customers updated on specials and new items. When promoting your business on Twitter, keep in mind that it’s designed for conversation and timely news. Make sure that you post in a personal and conversational manner and don’t subject followers to blatant advertising.

Instill personality Into Your Brand

Twitter is a wonderful option for giving your brand name its own unique voice. Successful Twittering reveals your personality and individual flair, creates a considerable difference in your overall success while increasing your Twitter followers. Followers create value when using Twitter as a marketing platform for your small business.

Client Support

When using Twitter, you’ll immediately discover its conversion benefits. Twitter allows you the opportunity to talk to prospects and potential consumers, while also responding to your followers. Demonstrate to your following that you would like to engage with them to create optimum client support and tell them that you are a trustworthy, personable individual.

Small Business Marketing on Twitter is a post from: VA Business Coaching Blog

Build Trust Through Email Marketing Content (Part Two)

Jeannine Clontz — Mon, 05 Apr 2010 12:48:41 +0000

Last week we discussed giving more than you gain in your email marketing pieces, as well as, keeping promises. We close this discussion with important insights on proofreading and how best to communicate.

3. Proofread your emails.

While I would think this goes without saying, I’m surprised at all the typographical errors I see in email marketing pieces. The content of your emails should be perfect because even one typographical error can have serious consequences.

Spelling and grammar mistakes can breed distrust as your subscribers may tend to think of you as unprofessional or an unreliable source of information while some mistakes may also keep you from communicating clearly.

To make sure that your emails prove that you are worthy of your subscribers’ trust, you must proofread and edit them until you are completely satisfied with your work. If at all possible, it also helps to get a fresh eye to go through them for further tweaking and updates.

4. Communicate like a human being.

In email marketing, you need to communicate with your subscribers in a way that doesn’t intimidate them. Compose your messages in a tone similar to how you speak in casual conversations and avoid using corporate jargon and marketing buzz words. Doing this allows you to make your subscribers feel that they can relate with you and that they can trust and believe in what you have to say.

Another very important trust building factor is to avoid using templates that come with your email marketing tools. Compose your own welcome messages as well as auto-responses and customize them to suit the personality of your business. This will further help you in gaining trust from subscribers.

Implementing a successful email marketing campaign does not just involve sending out information in exchange for click-throughs or money. Much of your success lies in how you gain trust through the messages and information you send.

Follow the tips listed above and you can be sure that you can gain the trust of your subscribers as well as keep them loyal to your online business. Have some more tips you’d like to share? Having challenges with your email marketing campaigns. Share them by leaving a comment below and we’ll be glad to open up a discussion to help you resolve them and move forward.

Build Trust Through Email Marketing Content (Part Two) is a post from: VA Business Coaching Blog

Build Trust Through Email Marketing Content (Part One)

Jeannine Clontz — Thu, 01 Apr 2010 23:54:45 +0000

Your email copy plays an immensely important role in gaining trust from subscribers. While the quality of information is still the most important element, there are a lot of other factors to consider. Listed below are those I find most important.

1. Give more than what you might gain.

We all know the importance of providing relevant and engaging content to gain traffic and business/income in return. Although your subscribers recognize this exchange (they get useful information only if they provide their data and perform certain actions, sometimes a purchase), many of them still focus on the idea that you’re only helping them out because you’re after their money.

To alleviate this perception, be ready to provide value without expectations of any return from subscribers. Offering free reports or items works, but there are other things you should consider.

Provide timely information related to your niche but without direct benefit to you works well, especially if you don’t publish any obvious call to action. Subscribers who receive such content from you on a regular basis are more likely to trust you and become loyal to your business than if you simply sent them content produced specifically to prompt them to make a purchase.

2. Always keep your promises.

There are two types of promises you make when marketing your business online. The first is a promise brought about by your brand. Your brand has a certain reputation that serves as a promise. No matter what, there are things that people will expect from you. These expectations are something you must meet through your written copy. For example, if your brand is known to have a fun-loving and edgy personality, the content of your emails should reflect that.

The other type of promise you make is what’s stated in your registration process as well as your follow-up emails. In these materials, you need to state certain things that people can expect to receive when subscribing to your mailing list. These include the content you will be sending as well as how often you will be sending it. These are things that your subscribers will consider as promises, so you should always be true to what you say.

As long as you match the expectations you’ve set in your subscribers’ minds, you will be able to keep their trust and loyalty for years to come.

Next week we’ll talk about how your emails are formatting and proofed, and how to communicate with subscribers to maintain and improve your levels of trust.

Until then, if you have a question, challenge or something to share, please let a comment below.

Jeannine Clontz, owner of Accurate Business Services, a VA practice, is an author, writer, speaker and VA Business Coach specializing in providing professional business coaching to established and start-up virtual assistants (VA’s). For her FREE audio CD “What’s Holding Back my Business Success?”, a 2-month trial in her Insider group coachingprogram, or 1-month trial of her coaching club visit: http://www.VAbizcoach.com; or contact her at: coach@VAbizcoach.com.

Build Trust Through Email Marketing Content (Part One) is a post from: VA Business Coaching Blog

The Basics of Email Marketing Implementation

Jeannine Clontz — Tue, 16 Mar 2010 12:44:54 +0000

Email marketing has proven to be an effective option for businesses of all sizes and shapes whether that business is based online or not. Start up businesses looking to increase exposure and sales are looking to email marketing as a viable option to add to their overall marketing strategy.

Developing your database of prospects and email addresses is the main focus in outlining an email marketing campaign. You should begin by making sure you have current email addresses for your clientele. If not, encourage them to provide it with some sort of incentive by email, on your website, or perhaps on their next invoice. Your email marketing list should be constantly growing and evolving.

Offer some sort of a report or article in exchange, ask them to provide survey input, or request they join your email distribution list. Be sure that you leave the door open for them to opt-out at any time, even though doing so may initially disappoint you, it’s far better to focus your efforts on those who have an interest in what you have to offer. Be sure your offer entices people to sign-up by making the offer relevant to your target market. Not all people respond favorably to email marketing; give them the option to opt-out without taking it personally. The incentive is one of the best ways to capture new names to your distribution list.

When you begin sending out your marketing emails create a good balance. Don’t bombard your clients and prospects with too many emails, as this will often cause them to opt-out. Instead be consistent by sending your messages the same day and time each week or month. Consistency is the most important part. People will gauge your reliability against the consistency of your marketing efforts. Create and follow a schedule so that your subscribers will know when to expect a communication from you.

Remember, people who opt-in to your email distribution list are interested in you and your offerings based upon what you’ve offered them either by having already experienced your product or service, or by the interest you created with the offer you made to capture their contact information. Keep in mind that it could take as many as seven connections before a prospect begins to recognize you and up to twelve times before they feel they know you well enough to actually initiate a sale. Set realistic expectations and keep sending quality email communications on a regular basis and you will see a great return on investment.

Implement these simple guidelines to kick-start your email marketing campaign and monitor its success by tracking your results. Email marketing is a cost-effective option to grow your business.

What email marketing challenges are you facing? What are your email marketing successes? Share your thoughts by leaving a comment below!

The Basics of Email Marketing Implementation is a post from: VA Business Coaching Blog

Three Tips to Build Trust in Email Marketing

Jeannine Clontz — Tue, 09 Mar 2010 14:22:28 +0000

While using Email is an accepted form of Internet marketing, it’s still important that you build trust and show contacts that you respect them in how you collect email addresses and what you do with them. When a prospect shares their email address it greatly affects your ability to build on that trust. Here are three tips to help you build solid relationships with current and potential subscribers.

1. Set High Permission Standards

Never try to trick people into opting in for something. Get clear permission to send out everything you want to through your email marketing campaign. This means that you should never pre-check the opt-in box or trick subscribers with intentionally misleading text (i.e. "Do not select this option if you do not want to receive…"). It’s also important to provide clear information on what they’re signing up for and what they’ll be receiving; even how often they should expect them. Taking the extra step of requesting they confirm their opt-in status in a separate confirmation email, is a great way to communicate your intention.

2. Be Transparent About Your Privacy Policies

Don’t be like some email marketers and intentionally publish privacy policies in long legal speak, small print, or make it difficult to find, knowing that subscribers are unlikely to read them. Make it simple for them to discover and understand what exactly you intend to use their data for. Writing your privacy policies in simple language and making it easily accessible is a great way to show that you’re trustworthy and have nothing to hide.

3. Respect Permission to the Highest Degree

To keep prospect expectations high, never rent your list out to third parties even if you believe it won’t be tracked back to you. Don’t even use your list to promote other parts of your business, or other things they did not explicitly sign up for. Give your subscribers exactly what you told them to expect and they will recognize you as trustworthy.

When utilizing email as a part of your marketing plan show subscribers exactly why they should trust you; and respect their privacy at all costs. Never trick them into opting in for anything they don’t expect or fully understand and value the trust they show for you as they give you their email addresses.

How are you building trust with prospects and clients with your Email Marketing strategies? Please share your comments below.

Three Tips to Build Trust in Email Marketing is a post from: VA Business Coaching Blog

Online Businesses Benefit from Email Marketing

Jeannine Clontz — Wed, 17 Feb 2010 13:53:46 +0000

Email marketing is becoming a vastly popular and beneficial direct marketing tool. Used primarily to provide subscribers with information on service and product offerings, it has also been particularly useful in building a loyal customer base. More online business owners are turning to email marketing as their primary means to generate leads not only because results are easily tracked but also because it is an inexpensive way to market yourself on a large scale, allowing a greater chance to generate a profitable return on your investment.

Recently, owners of online businesses have begun relying on email marketing specialists to expand their internet marketing efforts and enhance their online business profits. Because all Internet users use email, it’s easy to reach your target consumer, by encouraging them to opt-in through enticing offerings and keep them subscribed through relevant and compelling content.

Whether online business owners decide to engage in your services or invest in tools to use themselves, email marketing is considered a low-cost means to generate sales leads. In fact, most email marketing campaigns average just one cent per email sent–much cheaper than other direct marketing platforms. It has proven to be more effective in generating sales leads than many other direct marketing options.

Measuring the efficiency and effectiveness of email marketing is simple because of reporting features that track key performance indices such as open rates, read rates, and click-throughs. Using these results, online business owners can gain valuable insights on how best to communicate with their target audience and enhance their campaigns accordingly.

Other very important benefits include the ability to easily send out multiple communications, personalize emails, and send out automated responses. With all these features combined, internet marketers and email marketing specialists can easily carry out an effective email marketing campaign, allowing them to spend more time on other important aspects of maintaining and expanding their business.

Email marketing should be an integral part of promoting any type of online business. Through this platform, online businesses can enhance brand reputation, reach out to a larger market, and track results in an inexpensive way. Through email marketing, online businesses can achieve outcomes they would never expect from any other direct marketing platform.

Although it may take quite some time to build a large and targeted subscriber base, the results that this direct marketing platform will generate in the long run will surely be worthwhile.

Take a moment to share your email marketing successes and challenges by leaving a comment for our subscribers to enjoy.

Online Businesses Benefit from Email Marketing is a post from: VA Business Coaching Blog